Helpdesk / Ticket #40912

Webhook stopped firing after key rotation

Status: open. Priority: high. Assigned to platform-oncall.

Dana (customer) dana@acme.example

Since we rotated credentials this morning, our webhook to your endpoint returns 401. Nothing else changed on our side. Can you confirm the new key is active on the account?

Account snapshot

Plan: Scale (annual)
Region: eu-west
Active API key: sk-live-••••••••••••••••••••4f2a

The masked key above is a placeholder. The real value never leaves your account.

Support agent

Thanks Dana, I can see the rotation event. Let me verify the new key propagated to the webhook signer and get back to you within the hour.